Job Description

Job Description

We’re seeking an experienced Relocation Branch Manager to lead a high-performing team in Waco, TX within the moving and relocation industry. This is an exciting opportunity to oversee daily operations, ensure service excellence, and drive growth in a fast-paced logistics environment.

Key Responsibilities:

• Overseeing daily terminal operations for moving and relocation services.
• Managing driver schedules, dispatch, and route efficiency.
• Ensuring DOT compliance and moving company safety standards.
• Coordinating local and long-distance moving jobs.
• Leading warehouse staff and logistics teams.
• Monitoring KPI performance metrics and reporting.
• Handling moving client escalations and resolving service issues.
• Managing moving equipment maintenance and vehicle inspections.
• Recruiting, onboarding, and training moving team members.
• Ensuring accurate documentation and billing procedures.
• Collaborating with sales teams to support moving client needs.
• Implementing continuous process improvements.

Key Skills & Experience:

• 3+ years of moving terminal or operations management experience.
• Previous experience in moving & relocation (HHG or commercial).
• Strong leadership and team-building skills.
• Knowledge of DOT/FMCSA regulations.
• Excellent communication and problem-solving abilities.
• Proficiency with dispatch and logistics software.

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